Terms and Conditions

The following is our complete Terms and Conditions. Placing an order with us will be considered as your full acceptance of these.

Price Variation

Estimates are based on PlanetPrinters.com current costs of production and unless otherwise agreed, are subject to amendment on or at any time after acceptance to meet any rise or fall in costs. All PlanetPrinters.com prices are print costs only, any additional work i.e. artwork or design etc will be charged additional to the print price quoted (unless stated otherwise).


All products are subject to V.A.T. (unless stated otherwise) which will be added upon production of Invoice at the rate applicable at time of Invoice. V.A.T. can be amended to meet any rise or fall at any time during production of said products.

Preliminary Work

All work carried out, whether experimentally or otherwise, at the customer’s request may be charged for.


A charge may be made to cover any additional work involved where copy supplied is not clear and legible.


Proofs of all work including photographs may be submitted for the customer’s approval and PlanetPrinters.com shall incur no liability for any errors not corrected by the Customer in proofs so submitted. Not withstanding any error(s) that may appear in the printing, if those errors appear in the final approved proof, the liability shall rest in full with the Customer who will be obliged to accept the said goods and pay for them in full. Customer’s alterations and additional proofs necessitated thereby shall be charged extra. When style, type or layout is left to PlanetPrinters.com judgement, changes therefrom made by the Customer may be charged extra.


Unless negotiated and agreed in writing, the copyright of general artwork, commissioned artwork and illustrations belongs to PlanetPrinters.com. PlanetPrinters.com may use any artwork or printing produced by itself for the purposes of promoting itself. The customer shall be responsible for obtaining all necessary authority to reproduce pictures, artwork, photographs, etc. The customer will indemnify PlanetPrinters.com from any claim arising thereof. Any material produced (and the copyright thereof) by PlanetPrinters.com whether speculatively or by specific commission and whether paid for, or not shall remain the property of PlanetPrinters.com and shall not in any way be reproduced or otherwise used without PlanetPrinters.com written permission.

Delivery and Payment

Delivery of work shall be accepted when tendered and thereupon or, if earlier, on notification that the work has been completed the ownership shall pass and payment shall become due.

Should expedited delivery be agreed an extra charged may be made to cover any overtime or any other additional costs involved.

Should work be suspended at the request of or delayed through any default by the customer for a period of 30 days, PlanetPrinters.com shall then be entitled to payment for work already carried out, materials specially ordered and other additional costs including storage.

Completion Dates

PlanetPrinters.com will endeavour in all cases to meet completion dates. However, PlanetPrinters.com cannot due to the nature of the process guarantee or accept any liability or consequential loss or claims arising from such a completion date not being met, other than to the extent of the refund of any premium charges which have been levied.

Variation in Quantity

Every endeavour will be made to deliver the correct quantity ordered, but estimates are conditional upon margins of 5% for work in one colour only and 10% for other work being allowed for overs or shortage. (4% and 8% respectively for quantities exceeding 50,000).


Advice of damage, delay or partial loss of goods in transit or of non-delivery must be given in writing to the PlanetPrinters.com within three clear days of delivery (or, in the case of non-delivery within 14 days of dispatch of the goods) and any claim in respect thereof must be made in writing to PlanetPrinters.com within seven clear days of delivery (or, in the case of non-delivery, within 28 days of dispatch). All other claims must be made in writing to PlanetPrinters.com within 28 days of delivery. PlanetPrinters.com shall not be liable in respect of any claim unless the aforementioned requirements have been complied with.


PlanetPrinters.com shall not be liable for any loss to the customer arising from delay in transit not caused by the company.

Customer’s Property

Except in the case of a customer who is not contracting in the course of a business or holding himself out as doing so, customer’s property and all property supplied to PlanetPrinters.com by or on behalf of the customer shall while it is in the possession of PlanetPrinters.com or in transit to or from the customer be deemed to be at customer’s risk unless otherwise agreed and the customer should insure accordingly.

PlanetPrinters.com shall be entitled to make a reasonable charge for the storage of any customer’s property left in the companies possession before receipt of the order or after notification to the customer of completion of the work.


If the customer ceases to pay their debts in the ordinary course of business or cannot pay their debts as they become due or being a company is deemed to be unable to pay its debts or has a winding-up petition issued against it or being a person commits an act of bankruptcy or has a bankruptcy petition issued against them, PlanetPrinters.com without prejudice to other remedies shall (i) have the right not to proceed further with the contract or any other work for the customer and be entitled to charge for work already carried out (whether completed or not) and materials purchased for the customer, such charge to be an immediate debt due to him, and (ii) in respect of all unpaid debts due from the customer have a general lien on all goods and property in their possession (whether worked on or not) and shall be entitled on the expiration of 14 days’ notice to dispose of such goods or property in such manner and at such price as they think fit and to apply the proceeds towards such debts.

Illegal Matter

PlanetPrinters.com shall not be required to print any matter which in his opinion is or may be of an illegal or libellous nature or an infringement of the proprietary or other rights or any third party.

PlanetPrinters.com shall be indemnified by the customer in respect of any claims, costs and expenses arising out of any libellous matter or any infringement of copyright, patent, design of or any other proprietary or personal rights contained in any material printed for the customer. The indemnity shall extend to any amounts paid on a lawyer’s advice in settlement of any claim.

Full Colour and Spot Colour Printing

Every effort will be made to obtain the best possible reproduction on customer’s work but because of the nature of the processes involved, PlanetPrinters.com shall not be required to guarantee an exact match in colour or texture between the customer’s photograph, transparency, proof or electronic graphic file and the printed article.

Force Majeure

PlanetPrinters.com shall be under no liability if they are unable to carry out any provision of the contract for any reason beyond their control including (without limiting the foregoing) Act of God, legislation, war, fire, flood, drought, failure of power supply, lock-out, strike or other action taken by employees in contemplation or furtherance of a dispute or owing to any inability to procure materials required for the performance of the contract. During the continuance of such a contingency the customer may by written notice to the PlanetPrinters.com reseller elect to terminate the contract and pay for work done and materials used, but subject thereto shall otherwise accept delivery when available.


These conditions and all other express terms of the contract shall be governed and construed in accordance with the laws of England.

Scroll to Top

Your opinion matters…

We hope you’re enjoying your experience on our website.

If you have time, we’d be extremely greatful if you could leave us a review (good or bad!) on TrustPilot.

Thank you for your time.